Return Policy

Modifying or Cancelling an Order

Once an order has been placed, it can no longer be modified. If you wish to cancel your order, please contact our customer service by email at crew@schoonersupply.com. If the order has already entered the picking process, unfortunately it can no longer be cancelled.

If an order is not collected, it will be returned to the sender as an unclaimed shipment. In this case, the order will be refunded and the payment will be returned to the customer according to the original payment method. If the customer contacts our customer service within approximately one week of the return, the order may possibly be shipped again.

Shipping costs will not be refunded if the order is returned to the sender as an unclaimed shipment.

Returns

You may return unused items from your order within 14 days of receiving the order. Returned products must be in their original packaging. All original tags and stickers must remain attached. Products must be intact and unused, and must not show any signs of use such as stains, hair, scratches, or other marks.

Returned items must be packed in the original product packaging and return box in the same way as when the order was delivered.

To begin the return process, please email our customer service at crew@schoonersupply.com and explain the reason for the return (wrong size, wrong color, unsuitable product, product did not meet expectations, product was defective). Our customer service will respond to your message, after which you may return the product to the following address:

AXLA LOGISTICS
(Schooner Group Oy: CUSTOMER RETURN)
Sulankaari 2
04320 Tuusula
Finland

Please include the original packing list with the shipment and mark the item(s) you are returning.

You are responsible for the return shipping costs, and schoonersupply.com does not reimburse return shipping fees.

Complaints / Defective Products

If you notice a defect in a product you have purchased, please contact our customer service at crew@schoonersupply.com. We always aim to resolve complaints quickly.

In case of disputes, Finnish law and the Finnish Consumer Protection Act shall apply.